CUSTOMER SATISFACTION POLICY
The basis of Pensa Generator's customer satisfaction policy is "customer focus". We continuously improve our processes in line with customer demands and expectations and aim to establish long-term relationships with our customers.
In order to ensure permanent customer satisfaction, whether customer conditions are met and the changing expectations of the customer are measured and evaluated, announced to all employees, product development studies are carried out, even the slightest dissatisfaction with the offered product is taken seriously and improvement activities are carried out.
All kinds of feedback from our customers are perceived as a gift by us. With our 15 years of experience and customer-focused service, we use all the resources we have to transform this feedback into "customer satisfaction".
While positive feedback is an indication that we are on the right track, improvement suggestions are important inputs towards our goal of "always customer satisfaction". For this reason, Pensa Generator customers are encouraged to provide feedback.
INTEGRATED MANAGEMENT SYSTEM
As Pensa Generator, we aim to act in accordance with legal requirements, gain the trust of our stakeholders and contribute to sustainable development with the integrated management system we have created in line with our vision, mission, principles and values.
• In Line with These Goals;
• To adapt the experience and quality gained from the past to 21st century technologies over time,
• Never losing the dynamism and excitement of the first day,
• Being customer-focused, ensuring continuity in meeting expectations and effectively addressing customer complaints,
• Developing systems to ensure occupational health and safety and prevent occupational accidents in our activities,
• Being respectful to people and the environment by focusing on protecting our natural environment,
• Reducing waste, increasing recycling rates, reducing the use of natural resources,
• Increasing cooperation with neighboring facilities, authorized bodies and local governments on health, safety and environmental issues,
• Following technological developments, carrying out design and development studies in our products / processes,
• Working by adopting the concept of “globality in contemporary and quality service” as an active organization in the foreign market.
• To follow technological developments, to carry out design and development studies in our products / processes,
• To be transparent to our stakeholders and employees in our practices, to comply with ethical rules and to act fairly, by increasing the awareness of our employees;